I Can't operate Fresco on my surface pro 6

[mons0307]

I Can't operate Fresco on my surface pro 6. When I start new document, it quit itself automatically and there're no signs. The storage is enough to operate.

How can I fix it?

[Rohit Guglani · Accepted solution]

Hello mons0307,

Kindly share the logs from your system with us at: frescohelp (at) adobe.com.

You can follow these steps to collect logs from your system: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

Thanks,

Rohit

[mons0307]

I uoload my logs. Thanks for your help!!

[Srishti Bali]

Hi there, 

I have sent you a DM, please check.

Regards,

Srishti

[zxc18092]

I was facing the same problem, my set-up is i5 surface pro7

The fresco keeps crashing when i try to open or create a new canvas.

[Rohit Guglani]

Hello zxc18092,

Kindly share the logs from your system to help us look into the issue. You can collect logs by following these steps:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

Regards,

Rohit

[zxc18092]

Hi,

I download the LogCollectorTool

But I can't generate the ZXP file after I given myconsent to collect the logs.

[Srishti Bali]

Hi there,

We're sorry for the trouble. It looks like one-on-one support will be able to help you best. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Regards,

Srishti