I Can't operate Fresco on my surface pro 6. When I start new document, it quit itself automatically and there're no signs. The storage is enough to operate.
How can I fix it?
Kindly share the logs from your system with us at: frescohelp (at) adobe.com.
You can follow these steps to collect logs from your system: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.
I uoload my logs. Thanks for your help!!
I have sent you a DM, please check.
I was facing the same problem, my set-up is i5 surface pro7
The fresco keeps crashing when i try to open or create a new canvas.
Kindly share the logs from your system to help us look into the issue. You can collect logs by following these steps:
I download the LogCollectorTool
But I can't generate the ZXP file after I given myconsent to collect the logs.
We're sorry for the trouble. It looks like one-on-one support will be able to help you best. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.