Copy link to clipboard
Copied
I Can't operate Fresco on my surface pro 6. When I start new document, it quit itself automatically and there're no signs. The storage is enough to operate.
How can I fix it?
Hello mons0307,
Kindly share the logs from your system with us at: frescohelp (at) adobe.com.
You can follow these steps to collect logs from your system: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.
Thanks,
Rohit
Copy link to clipboard
Copied
Hello mons0307,
Kindly share the logs from your system with us at: frescohelp (at) adobe.com.
You can follow these steps to collect logs from your system: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.
Thanks,
Rohit
Copy link to clipboard
Copied
I uoload my logs. Thanks for your help!!
Copy link to clipboard
Copied
Hi there,
I have sent you a DM, please check.
Regards,
Srishti
Copy link to clipboard
Copied
I was facing the same problem, my set-up is i5 surface pro7
The fresco keeps crashing when i try to open or create a new canvas.
Copy link to clipboard
Copied
Hello zxc18092,
Kindly share the logs from your system to help us look into the issue. You can collect logs by following these steps:
https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.
Regards,
Rohit
Copy link to clipboard
Copied
Hi,
I download the LogCollectorTool
But I can't generate the ZXP file after I given myconsent to collect the logs.
Copy link to clipboard
Copied
Hi there,
We're sorry for the trouble. It looks like one-on-one support will be able to help you best. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.
Regards,
Srishti