I cannot create a new document.

Community Beginner ,
Jan 05, 2020 Jan 05, 2020

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EE364A4A-7D60-4A62-9874-BB0259FD3BD0.pngI use iPad air3, IOS12.4.1. I cannot create documents after opening fresco. please help me. I have tried reinstalling the app. Also I don't want to upgrade ios13 because it is unstable.

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New Here ,
Jan 06, 2020 Jan 06, 2020

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I'm having the same issue with an iPad Pro 2nd gen software version 13.1.2. Tried deleting and reinstalling, still had the same problem.

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Community Beginner ,
Jan 13, 2020 Jan 13, 2020

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I thought it was a problem with my iPad system version. It doesn't look like that.:(

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Adobe Employee ,
Jan 13, 2020 Jan 13, 2020

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Hi QUYAN.

 

Sorry things aren't working correctly. A quick question:

When you installed the app and created an account, did you use China as your location?

 

Please let me know. 

 

Sue. 

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Community Beginner ,
Jan 14, 2020 Jan 14, 2020

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you are right! I re-registered the Adobe ID, and I can create files normally after logging in. Thank you for your help. How to modify the country where Adobe ID is located? I want to modify the old ID.

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Adobe Employee ,
Jan 15, 2020 Jan 15, 2020

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Quyan. 

 

I'm glad you solved the problem. I don't have access to customer accounts but I don't believe there's any way to adjust the location once it's created. 

 

Sue. 

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Community Beginner ,
Jan 19, 2020 Jan 19, 2020

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I need to try to modify the location. Thank you very much for your help.

:)

 

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