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I once had the option to live stream from Fresco, however since renewing my subscription, it has disappeared. Any suggestions?
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Hi Jay.
Odd. But, since Livestreaming is being very carefully rolled out, and very few people actually have access to it... Any chance you signed back into Fresco with a different Adobe ID?
Sue.
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Hi Sue. Thanks for the response.
No, it happened immediately after renewing my membership. I've been on chat with a few different tech support operators to no avail. I've told it's been transferred to another crew, but I've yet to hear back.
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Hi Jay.
I'm asking around about this right now. I'll respond as soon as I know something more (which should be soon).
In the meantime, will you do me the favor of dropping me an email through Fresco's Report A Bug link so I can see all of your device/app information? (Tap the gear icon from the Home screen then App Settings > Help > Support > Report A Bug.)
Sue.
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For a point of reference to anyone else with a similar issue:
First, make sure you are logged into Behance in order to livestream from Fresco:
https://helpx.adobe.com/ca/fresco/how-to/livestream-fresco-to-behance.html
I was asked by tech support to back up and re-install both Creative Cloud and my Fresco app. Neither worked. I was tentative as I did not want to lose all my data by deleteing the app, so I opted to Offload the Fresco app, which removes the app but not the data: