lost my art

New Here ,
Jul 06, 2020 Jul 06, 2020

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Hello everybody! Okay, so I'm typing this while crying because i just lost a day's worth of work.. haha. Does anybody know if Fresco saves work when you don't have a subscription? The app on my iPad saved literally all the test files that i used but not the one art piece i worked on all day... Some advice would be greatly appreciated, thanks. 🙂

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Device, Performance, Publish & export

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Adobe Community Professional ,
Jul 06, 2020 Jul 06, 2020

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I would suggest sending an email to frescohelp@adobe.com for somthing like this.

If it can be recovered they will be in the best position to help you do so.

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Adobe Employee ,
Jul 09, 2020 Jul 09, 2020

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Hi Heiijo,

 

Your work should absolutely save (even using the free version of Fresco)

 

As Sjaani suggested, please message us through Fresco's Report A Bug link so we can see all of the device/app informtion that will automatically populate the email. To do that tap the gear icon in the top nav of the Home screen then App Settings > Help > Support > Report a Bug.

 

You don't have to  repeat all of the circumstances you've posted just mention that you posted here.

 

Sue.

 

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