My art work gone after the update the latest fresco!

New Here ,
Jul 10, 2020 Jul 10, 2020

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i am so so sad now, i been draing my art work for more than 2 week in fresco, after today i update the Fresco, the apps crash! and my drawing in fresco, layer gone! i try to check it online on the cloud, the file seem here but with blank layer! omgggggg! what is happen adobe!!!???????

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Layers, Performance

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New Here ,
Jul 10, 2020 Jul 10, 2020

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can any one help?

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New Here ,
Jul 10, 2020 Jul 10, 2020

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any where i can retrieve back the file? the file is store at adobe cloud, the file is still there, just the layer already blank, empty. any one can help?

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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Hi, 

 

I don't know whether the layer content will be recoverable but I just saw your email so I'll respond there. 

 

Sue.

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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Hi Mango. 

 

I'm so sorry about your deleted layer.

 

Please message me through Fresco's Report A Bug link so I can see all of your device/app information and ask some detailed questions about what happened. (Tap the gear icon on Fresco's Home screen then App Settings > Help > Support > Report A Bug.)

 

You don't have to rewrite all of this, just let me know you posted here. 

 

Sue.

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