My Fresco file freezes when trying to zoom out and I lose hours of work

New Here ,
Feb 11, 2020 Feb 11, 2020

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My layers are still there but they are now empty. Its like the cloud didn't fully back it up even though I have been very consistent in saving often. The files that didn't get erased are confusing to me as well since they are not the last thing I drew. What the heck! Can I recover my hours of work?

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Syncing & Storage

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Adobe Employee ,
Mar 07, 2020 Mar 07, 2020

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Hi there,

 

I apologize for the delay in response and the troubles that you're facing. I might have missed your thread here. 

 

Is the crash still happening? Also, is this happening while working on a specific file or with all the files?

 

Regards,

Sheena

 

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