New Fresco Ipad update

New Here ,
Jun 25, 2020 Jun 25, 2020

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So the new update for Fresco came out and Im having nothing but issues, its constantly crashing, freezing, vector is looking like pixel mode because its taking forever to load??  I cant use any tools as it crashes. Ive reinstalled and its wiped out all my saved files from the dashboard.   Its very discouraging to pay for a program thats not very stable.  I had issues like this before but thought it was due to my ipad pro being to old(2ndgen), so I just bought the march 2020 ipad pro 128gb and still having the same issue,  i have plently of cloud space on icloud, creative etc.  so i hope this issue can be addressed. I use a print canvas size of 300dpi  so I dunno what gives. And yes my ipad pro is up todate, the current ver. Is 13.5.1 & Fresco is 1.7.0  as of today 6/25/20  oh and forwhatever reason saving files never works!  It will allow me to save it as PNG to my ipad but if i save the files to my icloud etc and PSD  or creative cloud it never pops up when i want to open it up from fresco again

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Adobe Employee ,
Jun 26, 2020 Jun 26, 2020

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Hi Stephfers.

 

I'm sorry you're having so much trouble with the app.

 

I know it's an extra step but please contact me through Fresco's Report A Bug link (tap the gear icon in the top nav of the Home screen then App Settings > Support > Help > Report A Bug) so I can see all of the device/app information that will automatically populate the email.

 

You don't have to repeat all of this, just mention that you posted on this forum. 

 

Sue.

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