png transparent areas are white

New Here ,
Jan 04, 2021

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I created an image in illustrator on iPad, then quickexport as PNG to fotos app (they have a transparent background shown as black or white in the photos app)

When i import the to fresco, the sometimes have a white background, sometimes a black background and sometimes a transparent background (Wich I would expect). Sometimes it even changes after saving and reloading a project.

What is causing these irregularities? and how can I make sure I always get the transparent background?

 

 

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Adobe Employee ,
Jan 04, 2021

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Hi NaturGR.

 

We did discover a bug recently whereby importing a PNG into Fresco, that was saved directly to iOS Photos with a transparent background, would result in a black background in Fresco once the drawing was closed/reopened. 

 

These are the steps we used to reproduce the problem:

* create a new document
* import a png with a transparent background that was saved to iOS Photos
* fill a layer beneath
* close the drawing
* reopen the drawing
*  black canvas

Let me know if that's what's happening.

 

Sue.

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