Surface Pro 4 Live Brushes Still Disabled? Fresco Sub Cancelled!

Community Beginner ,
Feb 12, 2020 Feb 12, 2020

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I have officially cancelled my subscription to Adobe Fresco.  Six months have gone by and Live Brushes are STILL not supported on my Surface Pro 4 device.  Several updates have come through with none of them providing support for this feature.  Releasing a product in this state with only part of it working is unacceptable and false advertising.  Please point me to where it says on your website for Surface devices where it says it's not supported.  I wouldn't have even bothered to use this product.  Please point me to where it says WHEN it will be supported?  The only thing I have been able to find is to update my Intel drivers in order to USE live brushes which I did of course and was still getting the error that they weren't supported.  This is not only confusing but disappointing?  Why use your product if I cannot use ALL of the product?  Why release it to Surface/Windows devices at all?  You release half a product?  Where is the option to pay half a subscription?  Please point me to that?   Are you going to reimburse my account with a free six months that I sat around waiting to use Live Brushes?  I'll keep checking my email...I'm sure that's on the way...

 

Peaches...

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Device, Live brushes, Tools

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 13, 2020 Feb 13, 2020
I know you are frustrated,  but I don't think Live Brushes are not available on Windows devices yet.  I could be wrong.  Be patient,  it'll be added.  

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Adobe Community Professional ,
Feb 13, 2020 Feb 13, 2020

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I know you are frustrated,  but I don't think Live Brushes are not available on Windows devices yet.  I could be wrong.  Be patient,  it'll be added.  

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New Here ,
Apr 03, 2020 Apr 03, 2020

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I happened to have 2 surface pro4 tablets, the i7 16G model supports live brushes well, the other one (i5 4G ram) not. I guess the low configuration is the cause of this issue?

Wish it helps.

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Adobe Community Professional ,
Apr 03, 2020 Apr 03, 2020

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Hi Peaches,

I would suggest continuing to ask this question in your original thread rather than creating a new thread on the same topic.

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