Updated Fresco version keeps crashing

New Here ,
Dec 10, 2020 Dec 10, 2020

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Is anyone else having issues with the updated version? When I use a brush suddenly it will freeze and nothing can be done except to exit and re-open the document. There are now issues with starting Fresco. Is it possible to revert back to the older version where there didn't seem to be any bugs? I'm working on a Windows 10 desktop

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Performance, Tools

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Fresco crashes before it even finishes loading the landing page. Works fine on my mobile but on my desktop (windows10), it has been crashing all of today. Even before the update.

 

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Hello @FoodLovingMonk @Beeeeeee 

 

Kindly share the crash dump from this location: C:\Users\<yourusername>\AppData\Local\Packages\Adobe.Fresco_pc75e8sa7ep4e\AC\Dumps

 

Please send it to frescohelp [at] adobe.com. Also upload the logs from your system by following these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Regards,

Rohit

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