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Acrobat XI Pro Listed as updated, but not installed

Jul 31, 2014

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Using Mac OS10.9.4 and have CC subscription. Tried to use Acrobat, and got a serial number request, noticed that Acrobat X was installed. I uninstalled it, but noticed that there was no Acrobat XI Pro installed, even though it shows that it was recently updated in the CC menubar app. What's up with this?

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Acrobat XI Pro Listed as updated, but not installed

Jul 31, 2014

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Using Mac OS10.9.4 and have CC subscription. Tried to use Acrobat, and got a serial number request, noticed that Acrobat X was installed. I uninstalled it, but noticed that there was no Acrobat XI Pro installed, even though it shows that it was recently updated in the CC menubar app. What's up with this?

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Adobe Community Professional ,
Jul 31, 2014

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Jul 31, 2014

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But it also lists it under Apps as Installed and Updated. And there is no way to Install it from the CC menu bar, and when I try to manually install it from the CC site, it opens the CC app, and nothing happens.

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Adobe Community Professional ,
Jul 31, 2014

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did you delete the obe files as detailed in the message 1 link?

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umijin LATEST
Aug 02, 2014

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As I indicate below, I did follow the suggestions - didn't work. Even deleted the acrobat files in the OBE folder. The last option is uninstall all of CC. That's ridiculous.

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Aug 01, 2014

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Sorry - I didn't realize your entire single line post was a link.

I did delete the OPM.db file, re-logged in and Acrobat still appear. I even uninstalled the CC manager app, reinstalled it (ala solution 3), and no change. My next option apparently is to uninstall the entire CC collection... this is ridiculous.

There was no mention of other files to delete in the OBE folder - I'm going to delete the ones that say acrobat 11 and see what happens.

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