Adobe CC 2018 sucks !! [graphics problems]

Participant ,
Oct 20, 2017

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Hi,

Yesterday I've download the new CC 2018 version of my apps and about everything goes wrong !!

First, in Photoshop and Illustrator I can't see the composition: the windows stay empty even in camera raw or anything using the picture.

Second, in After Effect, the composition windows becomes grey and nothing more appear (picture below)

Capture d’écran (5).png

I won't imagine what it should be on Premiere Pro !!

The issues stay there whatever I disable or not the GPU (GTX 950M). My drivers are all up to date as windows 10 also.

Only "secondary apps" like Dreamweaver, Muse, In Design, Audition... etc and Lighroom Classic CC works quite properly.

For the price I pay, I would like to have something working !!

So please help me solve !

Hi,

I Got a great news ! Yesterday, after 2 days of thinking, I've decided to upgrade my graphic driver to the new Nvidia driver (388.00 10/23/2017) and Photoshop works pretty well ! So if your GPU is supported by this new driver, I recommend you to install it !

I'll try is the next hours the others software and tell you if it the same for them.

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Explorer ,
Oct 22, 2017

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We are also having major issues since this Adobe revamp took effect.  It started this weekend for us.  Premiere Pro would not open and a pop-up box told me that my windows system would no longer work with the platform. I had to uninstall and reinstall Premiere Pro.  Once I reinstalled Premiere, one of my current video editing projects is screwed up.  There are audio clips out of sink with the video clips.  There are audio clips missing and video clips that will not show on the monitor when the video clips show up on the timeline.  The audio volume settings that I established for the background music disappeared.  I have yet to look at the other current video projects I have on my work schedule, but, I don't have a good feeling about this until I see them on Tuesday, October 24 when I come back into the office.  We have major video projects and deadlines this week and this is the worst possible time for this to happen!  I also noticed in trying to fix this screwed up video project, that certain editing effects will not work even when I save and close out of the project and reopen it. 

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Explorer ,
Oct 22, 2017

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Man that sucks. I decided to uninstall  everything I did today and just reinstall  what was working, photoshop 2017. Now it makes me wait for 45 minutes to reinstall then at 95% it tells me that it can't reinstall, there is a problem. Now I have nothing, except money out of my bank account every month. Not a real happy camper right now. Not sure what to do next. Call them and hang on the phone for a few hours?? What are they going to ask me to do, reinstall? Tried that, didn't work. I think I'm screwed.

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Explorer ,
Oct 22, 2017

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It sounds like Adobe Creative Cloud has some major issues that need to be resolved.

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Explorer ,
Oct 22, 2017

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We can't afford to be having major video projects screwed up on the Adobe Premiere platform.  At this point, they are not only screwed up, but, I can't seem to get certain effects to work, audio out of sync with video although it does not show that in the timeline, and I can't see my video in the monitor.  So, how can I even edit anything when these features are not working properly?

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New Here ,
Oct 25, 2017

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I have the same issue, no real responses. I have no video in effects side or preview. All drivers up to date. Uninstalled and cleaned, reinstalled. Same issue. Tried the same and installing 2017, now it is doing the same thing.

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Adobe Community Professional ,
Oct 25, 2017

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Did you Reset Preferences?

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Oct 23, 2017

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This is why I never uninstall previous versions when Adobe has a new release. It's usually buggy until the 2nd or 3rd update.

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Explorer ,
Oct 23, 2017

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Good call on your part. I'm going to try a complete CC removal, cc cleaner, and start all over. If that doesn't work, well I'm out of the picture business for a while. Anyone reading this post.......be forewarned and have a plan.

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New Here ,
Oct 23, 2017

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Same problem -- I am quickly trying to finish a project--I have been watching the spinning download circle for 30 minutes. I have to give up on this creative cloud expensive software that continually updates, and is very seldom available when i need to work.  This is the last straw. I am opting out!!!!! I do not have the tech expertise to fix this. Fool me - I shelled out the expense for what i thought was a reliable company.

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Explorer ,
Oct 23, 2017

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OK, I got photoshop 2018 up and running. Had to uninstall everything including creative cloud. Ran CC cleaner and the creative cloud cleaner tool. Then restarted the computer and started the upload like I just joined. Now I am goint to try Lightroom Classic. Not all that thrilled with the new CC. I will advise as to what happens. So far have not had to update any drivers.

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Explorer ,
Oct 23, 2017

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OK, I got photoshop 2018 up and running. Had to uninstall everything including creative cloud. Ran CC cleaner and the creative cloud cleaner tool. Then restarted the computer and started the upload like I just joined. Now I am goint to try Lightroom Classic. Not all that thrilled with the new CC. I will advise as to what happens. So far have not had to update any drivers.

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