Adobe CC always showing the same Updates. Updates not applying?

Report · Oct 17, 2013

Hey guys,

I'm a fresh new user of Adobe CC and I encountered that CC is giving me the same Updates every day. I click on Update all, everything gets updated and the next day every single update is there to download again.

Could you help me out?

Regards

Marcel

Report · Oct 17, 2013

Hi Gvhv,

Provide me your system information and install log file,

Navigate to the log files in one of the following folders:

Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers\
Mac OS: /Library/Logs/Adobe/Installers/

Sarika

Report · Nov 01, 2013

I am also having this issue. Without a way to upload the log files, I'm not sure how you would like me to share my them with you?

Report · Nov 08, 2013

I am having the same problem... Have been trying to update Photoshop CC to the latest version since I saw the blog post discussing the abilty to link Photoshop and Reflow to convert PSD's into CSS sites, etc...

Each time I reboot my laptop or relaunch the Adobe Creative Cloud I keep seeing the same 2 updates repeatedly even after appearing to update successfully.

Log File:

I don't know how to upload it and send it to you. (Help?)

System Info:

Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64

Operating System: Mac OS 10.9.0

System architecture: Intel CPU Family:6, Model:23, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

Physical processor count: 2

Processor speed: 2660 MHz

Built-in memory: 8192 MB

Free memory: 4940 MB

Memory available to Photoshop: 7492 MB

Memory used by Photoshop: 70 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenCL Unavailable

OpenGL Version: 2.1

Video Rect Texture Size: 8192

OpenGL Memory: 238 MB

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: NVIDIA GeForce 320M OpenGL Engine

Display: 1

Main Display

Display Depth: 32

Display Bounds: top=0, left=0, bottom=800, right=1280

Video Renderer ID: 16918042

Video Card Memory: 256 MB

Serial number: Tryout Version

Application folder: /Applications/Adobe Photoshop CC/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 297.3G, 20.9G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC/Plug-ins/

Installed components:

adbeape.framework adbeape 3.4.0.29366 0.1160850

AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.3.2.30746 79.535742

adobe_caps.framework adobe_caps 7.0.0.21 1.248010

AdobeACE.framework AdobeACE 2.20.02.30665 79.535293

AdobeAGM.framework AdobeAGM 4.30.19.30830 79.536232

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830

AdobeBIB.framework AdobeBIB 1.2.03.30665 79.535293

AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 79.535293

AdobeCoolType.framework AdobeCoolType 5.13.00.30665 79.535293

AdobeCrashReporter.framework AdobeCrashReporter 7.0.1

AdobeExtendScript.framework AdobeExtendScript 4.5.5.30746 79.535742

AdobeJP2K.framework AdobeJP2K 1.2.2.29712 79.248139

AdobeLinguistic.framework 19061

AdobeMPS.framework AdobeMPS 5.8.1.30604 79.535029

AdobeOwl.framework AdobeOwl 5.0.13 79.533484

AdobePDFL.framework AdobePDFL 10.0.1.30505 79.499517

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobePIP.framework AdobePIP 7.0.0.1768

AdobeScCore.framework AdobeScCore 4.5.5.30746 79.535742

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeXMP.framework AdobeXMPCore 79.151481 79.151481

AdobeXMPFiles.framework AdobeXMPFiles 79.151481 79.151481

AdobeXMPScript.framework AdobeXMPScript 79.151481 79.151481

ahclient.framework ahclient 1.8.0.31

aif_core.framework AdobeAIF 5.0.00 79.534508

aif_ocl.framework AdobeAIF 5.0.00 79.534508

aif_ogl.framework AdobeAIF 5.0.00 79.534508

amtlib.framework amtlib 7.0.0.169

boost_date_time.framework boost_date_time 7.0.0.0

boost_signals.framework boost_signals 7.0.0.0

boost_system.framework boost_system 7.0.0.0

boost_threads.framework boost_threads 7.0.0.0

Cg.framework NVIDIA Cg

CIT.framework CIT 2.1.6.30158 151334

CITThreading.framework CITThreading 2.1.6.30158 151334

dvaaudiodevice.framework dvaaudiodevice 7.0.0.0

dvacore.framework dvacore 7.0.0.0

dvamarshal.framework dvamarshal 7.0.0.0

dvamediatypes.framework dvamediatypes 7.0.0.0

dvaplayer.framework dvaplayer 7.0.0.0

dvatransport.framework dvatransport 7.0.0.0

dvaunittesting.framework dvaunittesting 7.0.0.0

dynamiclink.framework dynamiclink 7.0.0.0

FileInfo.framework FileInfo 79.151561 79.151561

filter_graph.framework AdobeAIF 5.0.00 79.534508

ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"

ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"

LogSession.framework LogSession 2.1.2.1756

mediacoreif.framework mediacoreif 7.0.0.0

patchmatch.framework AdobePatchMatch 1.1.00.1 1.

PlugPlugOwl.framework PlugPlugOwl 4.0.1.34

UpdaterNotifications.framework UpdaterNotifications 7.0.1.102 "7.0.1.102"

WRServices.framework

Required plug-ins:

Embed Watermark NO VERSION - from the file “DigiSign.plugin”

Read Watermark NO VERSION - from the file “DigiRead.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

Mini Bridge

Kuler

Adobe Exchange

Installed TWAIN devices: NONE

Report · Nov 08, 2013

Hi benkiesler,

Try steps mention in given link:- http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Let us know if you require further help.

Sarika

Report · Nov 08, 2013

I'm not being logged out.. altough I've tried relaunching the app... each time I do, the same updates appear.. When I download them and install them, they seem to have installed properly. Only until I reboot or relaunch the CC app.

Report · Nov 08, 2013

Hi benkiesler,

Uninstall the creative cloud desktop app, steps mention below :-

Double-click Hard Drive > Applications >Utility > Adobe Installers.
Double-click the Adobe Creative Cloud.
Follow the onscreen instructions.
Follow the instructions after clicking the Adobe Cleaner Tool link to remove the Creative Cloud Desktop.
To download and install, click the Creative Cloud desktop application link.

Sarika

Report · Nov 08, 2013

That worked! Thank you!

Report · Nov 08, 2013

Great

Report · Jan 13, 2014

Hi Sarika,

Thanks for the advice, I was having the same trouble a couple of months ago. This worked until recently, when it has started again with the latest series of updates.

Ideally, I don't want to have to uninstall and reinstall CC with every round of updates.

Do you have any suggestions on how to avoid this in future?

I have navigated to Library > Logs > Adobe > Installers, but the only files I found in there were old CS3 files from 2008, nothing from CC at all.

Cheers.

Report · Aug 06, 2015

I'm having the same issue lately. I do realize this thread is a year old.

I can't uninstall the CC desktop app.... I get this warning:

>

Couldn't uninstall Creative cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

So... am I expected to uninstall EVERYTHING just to fix the constant report of the same updates? And.. well.. am I then going to be expected to download 12GB of apps again???? Bandwidth IS NOT free.

I'm just tired of constantly being notified of the same updates being available regardless of how many times I update via the CC app.

Report · Aug 06, 2015

Actually what seems to have worked here is to launch the "Adobe Application Manager" in the Utilities folder and NOT the Creative Cloud desktop app.

The Application Manager app appears to just forward to the Creative Cloud desktop app but from there I updated, yet again, .... and it does appear that it finally killed the update notices. Of course, they may reappear in the future.. but at least for now the menubar notice isn't there for the first time in a couple weeks.

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Adobe CC always showing the same Updates. Updates not applying?

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