Being charged twice for adobe stock

[Ben27282096x7yj]

I was charged twice for adobe stock for 2 months need refund and solution to stop it 

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone (REMOVED BY MODERATOR)

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad]

@Ben27282096x7yj 

please don't cross-post.  but do contact adobe support as suggested, at least, twice.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[rossg257]

Trying to get through to customer service is proving to be a pain and this month my creative cloud charge has came off twice, once on the 12th (monday) and the second payment today. These payments were £24.96 each so pretty annoyed. How do I go about sorting this?

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone (REMOVED BY MODERATOR)

- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[KanikaS]

Hi Ross,

We're sorry for the inconvenience!

Our team is already aware of this issue and is working towards resolving the same. Kindly allow us some time.

Thanks

Kanika

[stephenm13132703]

Interesting, I was also charged twice but support team have consistantly told me that only one payment was taken. My bank statement cleary shows a duplicate payment. I have been cut off from support chats and found it impossible to get a resolution.

[rossg257]

No problem thanks for the quick response

[Juwlz]

Me too. More than £50 deducted twice!

Impossible to get through to them. Disgraceful.

[rossg257]

Spoke to a girl in my college and she has had the same happen to her. We're both in the UK. Must be a really big balls up on Adobe's part

[asdasdasdaadasdasdsadasda]

Same problem here. Got double charged this month. No explanation whatsoever why this occurred.

[KanikaS]

Hi All,

Adobe is aware of this issue and we are working diligently to get this resolved. Kindly allow us some time.

Thank you for your patience!

Regards

Kanika

[bellablöd]

Same problem here. Have been charged on the 12th and on the 14th again.

Customer Service is no help, told me that only one payment was taken out of my account though my bank statement proofs that this is not true.

They opened a case file and since then heard nothing from them, no answer to my request or at least an update.  I am left in complete limbo for two days now, not knowing what's going on or when the double booking will be refunded. Disgraceful.

Not to mention that because of the double booking my bank account went into overdraft and I have to pay fees for that now.

This company just lost a customer, will cancel my subscription as soon as possible!

[KanikaS]

Hi Bellablöd,

We're sorry for the inconvenience.

There was an issue with the payment processor that resulted in a duplicate charge and they are in the process of arranging for the refund to be issued. Kindly allow some time to get this resolved.

We appreciate your patience.

Thanks

Kanika

[kenziem11289362]

This has also happened to me. I got charged on the 12th and then again on the 14th? Why?

Customer service is hopeless and none of the contact options work?

If the money isn't refunded in the next week. I will be cancelling my subscription. So disappointing!

[Ben27282096x7yj]

• I'm getting charged twice for adobe stock did you find a way to solve the problem 

[kglad]

@Ben27282096x7yj 

contact adobe support to resolve the problem. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
(REMOVED BY MODERATOR)

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Nancy OShea]

Log-in below to find out what you're paying for.   Maybe you have more than one account under different IDs.

https://account.adobe.com/plans

To cancel unwanted services, see below.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: (REMOVED BY MODERATOR)


Hope that helps.

[donna2860755257jq]

I have it twice  also try to unin stall  won't let me do either one the other one

[Manan Joshi]

Get in touch with Adobe support as adviced in the posts above, they will help you resolve your issue

-Manan

[Abambo]

If you can't uninstall it's definitely a problem on your computer's side. Please note that uninstalling the software does not cancel.

[kglad]

@donna2860755257jq 

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
(REMOVED BY MODERATOR)

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...