Can not update the Adobe Creative Cloud which affects updating apps.

[jneilon]

I am getting this issue:

we've encountered the following issues: the remote server is not responding in a proper manner. Please retry after a few minutes

The Adobe cloud software updater is forcing me to update the cloud desktop app which hangs when downloading the update and continuously generates that error.

Is there a workaround so I can download the cloud software update separately or can I skip the cloud desktop software all together so I can direct download updates for After effects and other software updates.

[Kartikay_Sharma]

HI Jneilon,

Try folowing the kb article : Error "Remote server is not responding" | Install and confirm if its working fine or not .

If you are behind a corporate network with network restrictions ? If yes, You might want to connect with your IT department and request them to white list the entries for Adobe as mentioned in the article : Creative Cloud Help | About Creative Cloud Packager

Site/Port information used by Creative Cloud Packager

The following host/port combinations may need to be whitelisted when logging in with an Adobe ID to download, install, and package applications using the Creative Cloud Packager.

Address	Ports
ccmdls.adobe.com		443
ims-na1.adobelogin.com	80	443
ims-prod06.adobelogin.com		443
na1r.services.adobe.com	80	443
prod-rel-ffc-ccm.oobesaas.adobe.com		443
prod-rel-ffc.oobesaas.adobe.com		443
lm.licenses.adobe.com	80	443
ccmdl.adobe.com	80
swupmf.adobe.com	80
swupdl.adobe.com	80

Cheers,

Kartikay Sharma