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The new iMac just arrived. I used Apple's Migration tools to move everything over. None of my CC apps will run. I get the pop-up "Adobe Creative Cloud is needed to resolve this problem. However it is missing or damaged. Please download and install a new copy of the Creative Cloud from http://www,adobe.com/go/adobecreativecloudapp." When I do so, and run the installer, this same message just pops up. Circular.
I searched the forums. Could it have something to do that I installed Java JRE 8 on this machine?
In any case, how can I install CC on this new machine so I can run the CC apps?
I was ultimately successful. I had to do a FULL de-install of CC. It's not documented, so here's the log from my chat with Adobe Support. It worked!
Midhun: We appreciate your patience and regret the inconvenience due to high wait time.
dkaye: Hi, Midhub!
dkaye: Midhun!
Midhun: Please allow me a moment while I look into your account & verify the details.
Midhun: I understand that you are facing blank screen issue for the Creative Cloud Desktop App, is that correct?
dkaye: Correct.
Midhun: Thank you for
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Mac migration (or Time Machine) do not work with Cloud program activations
Uninstall... run the Cleaner... Restart your computer... Reinstall
-using the cleaner after uninstalling and before reinstalling may help
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
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Thanks, John. Unfortunately that didn't do it. I've uninstalled/cleaned everything. Rebooted. Reinstalled the CC app, but its window is still blank.
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I'm having the same issue dkaye. Someone help!
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I was ultimately successful. I had to do a FULL de-install of CC. It's not documented, so here's the log from my chat with Adobe Support. It worked!
Midhun: We appreciate your patience and regret the inconvenience due to high wait time.
dkaye: Hi, Midhub!
dkaye: Midhun!
Midhun: Please allow me a moment while I look into your account & verify the details.
Midhun: I understand that you are facing blank screen issue for the Creative Cloud Desktop App, is that correct?
dkaye: Correct.
Midhun: Thank you for confirming the issue.
dkaye: Not blank screen. Blank wiondow in the CC app.
Midhun: I will be glad to check and help you with this.
Midhun: I see that we have to perform some troubleshooting steps to resolve this issue now.
dkaye: ok
Midhun: On Mac, Click on Finder>Go>Go to Folder, then type ~/library, press enter.
dkaye: ok
Midhun: Please navigate to: Application Support> Adobe.
dkaye: ok
Midhun: Please look for the folders below and delete them if they are present:
Midhun: 1. OOBE.
Midhun: 2. AAMUpdater.
Midhun: 3. AdobeApplicationManager.
dkaye: Deleted 1 & 2. #3 not there.
Midhun: Now please click on the Finder once again then on Go>Go to Folder. This time please type /library and press enter.
dkaye: ok
Midhun: Navigate to: Application Support> Adobe.
dkaye: ok
Midhun: Please look for the folders below and delete them if they are present:
Midhun: 1. OOBE.
Midhun: 2. AAMUpdater.
Midhun: 3. AdobeApplicationManager.
dkaye: ok
Midhun: Click on Go>Utilities.
Midhun: Please look for the folders below and delete them if they are present:
Midhun: 1. Adobe Creative Cloud.
Midhun: 2. Adobe Application Manager.
dkaye: Go>Utilities doesn't work.
dkaye: Do you mean Applications/Utilities?
Midhun: Yes, you are correct.
dkaye: ok
Midhun: Do you have the Cleaner tool on your machine?
dkaye: yes. should I run it again?
Midhun: Please mark the option "All" on the top drop down menu and perform the following steps:
Midhun: Select Creative Cloud desktop application and then select 'cleanup selected'.
Midhun: Select Adobe application manager for Mac OS X 10.6 and then select 'cleanup selected'.
dkaye: Creative Cloud didn't appear.
dkaye: Application Manager cleaned ok.
Midhun: Did you mark the option "All". ?
dkaye: The list is now empty.
dkaye: Yes, All.
Midhun: Okay.
Midhun: Close the Cleaner tool.
Midhun: Download latest version of Creative Cloud desktop using below link:
dkaye: ok
Midhun: Click here.
dkaye: ok. ready to run.
Midhun: Please download and install it.
dkaye: downloading...
Midhun: Okay.
dkaye: Ha! Now I get the login screen. Much better! I'll log in.
Midhun: Please let me know.
dkaye: Hooray! Login successful and I see all the apps. Looks like I can download/install them now, correct?
Midhun: Excellent!!
Midhun: Yes, you are correct.
Midhun: Is there anything else I can help you with?
dkaye: Ok, then we're all done. Thanks so much for your help!!
Midhun: You're most welcome and it is my pleasure to help you today.
Midhun: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Midhun: Thank you for contacting Adobe. Good Bye.
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Thanks dkaye. You made my day.
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Thank you dkaye! It worked perfectly! The clearest post on this issue!
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thank you - I migrated from MacBook to iMac and had exactly this issue - this solved the problem for me
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I would also like to thank dkaye! I've got a new iMac, transferred files and applications from my old Mac, and I thought I was entering the twilight zone until I desperately searched and found this post! I can breathe easier now!