Can't install Exit Code 151

[vidag51426773]

I've been trying to install photoshop and inDesign but every time I try it immediately fails both times i get this:

Exit Code: 151

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 151) executing in command 'CreateMacAliasCommand' for package: 'AdobeColorCommonSetRGB_1_0-mul', version:1.0.4

FATAL: Error occurred in install of package (Name: AdobeColorCommonSetRGB_1_0-mul Version: 1.0.4). Error code: '151'

WARN: Unable to delete file at "/Library/ColorSync/Profiles/Profiles".

-------------------------------------------------------------------------------------

[kglad · Accepted solution]

uninstall everything cc including preferences, Uninstall or remove Creative Cloud apps

then uninstall the cc desktop app, Uninstall the Creative Cloud desktop app

clean your computer of cc files per How and when to use the Creative Cloud Cleaner tool | Advanced steps

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[threedoghiker]

Above didn't work for me. Here's what did work. I trashed the file that was referenced in the 'warning' path of /Library/Colorsync/Profiles/Recommended. After the install the files in the Recommended folder was replaced by an alias pointing to an original with all the correct 'recommended' profiles. I thought about trashing the Recommended folder when I first saw the warning but didn't. After a whole day of following other recommendations, this was all it took. Good Luck.

[ann katrina16333399]

THANK YOU garym17996576!!!! I spoke all day with the support, tried everything they suggested and nothing helped! I deleted all the Color Profiles in the Recommended Folder and it worked like a charme, now Indesign CC is finally installed, after 13hours!!! Thank you so much!!

[ashleyo19618819]

Thank you! This worked for me! I was working on this for hours and just couldn't figure out why it was getting stuck. THANK YOU!

[jillians66909398]

thank you for the above tip! Quick question though as I am a novice, how do i access those files to delete?

[toniddarden]

This totally worked for me! I didn't even need to start over. . . just copied that folder to a backup location, deleted it, then pressed 'retry' in the installer and it carried on from where it has the issue and finished.

[RichardSwearinger]

Don't get discouraged if it doesn't work the first time. Persevere...

I had to run the installer twice and delete two different ColorSync folders. The first time I got the error message on  /Library/ColorSync/Profiles/Profiles but deleting that folder didn't solve the problem. I ran the installer again and this time the error came up for a different folder  /Library/ColorSync/Profiles/Recommended Profiles.

Once I deleted that second folder the program installed just fine. IOW,  it may take more than one try to get it done.

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 151) executing in command 'CreateMacAliasCommand' for package: 'AdobeColorCommonSetRGB_1_0-mul', version:1.0.4

FATAL: Error occurred in install of package (Name: AdobeColorCommonSetRGB_1_0-mul Version: 1.0.4). Error code: '151'

WARN: Unable to delete file at "/Library/ColorSync/Profiles/Recommended".

[anne.brissette]

THANK YOU! I have been working on that for days! 🙂

[cristinac79492273]

THANK YOU VERY, VERY MUCH. You really help us to solve a several days problem.

I suggest continue helping people with real solutions like this.

[rasawinp20866699]

I couldnt find the /Library/ColorSync/Profiles/Recommended where do u go to delete that?? please im really stuck

[RichardSwearinger]

You start by double clicking on the icon for the hard drive on your desktop.

When that window is open you should see the Library file

[bobt70018561]

The "recommended" folder isn't there for me. Not sure if my problem is the same as this one though...mine does fail to install and it says unable to create symbolic link (error code: 151). Any help would be greatly appreciated!

[scarponio]

It worked for me. Thanks.

[Draken182]

RFSLeander  wrote

Don't get discouraged if it doesn't work the first time. Persevere...

I had to run the installer twice and delete two different ColorSync folders. The first time I got the error message on  /Library/ColorSync/Profiles/Profiles but deleting that folder didn't solve the problem. I ran the installer again and this time the error came up for a different folder  /Library/ColorSync/Profiles/Recommended Profiles.

Once I deleted that second folder the program installed just fine. IOW,  it may take more than one try to get it done.

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 151) executing in command 'CreateMacAliasCommand' for package: 'AdobeColorCommonSetRGB_1_0-mul', version:1.0.4

FATAL: Error occurred in install of package (Name: AdobeColorCommonSetRGB_1_0-mul Version: 1.0.4). Error code: '151'

WARN: Unable to delete file at "/Library/ColorSync/Profiles/Recommended".

This worked perfectly for me. I searched all night and couldn't figure out why after effects would not install on a new Mac Pro (2017) with Adobe Creative Cloud 2018. It would get to about 5% and then give this same exit code 151.

Once I deleted the two folders, it worked perfectly.

Thanks RFSLeander​

[eugeniab84755157]

Bless all of you i literally spent my entire saturday working on this and only what you said worked!!! I too had to delete both folders

[robinhilarytaylor]

Once I deleted both folders it finally worked for me too. Thank you.

[SillyTechie]

same with me. i tried the "correct answer" so many times and it did not work. I tried your solution and BAM it's installed! thanks!

[SilverLiningCo]

Thank you as well! Seems stupid that Adobe CC has provided a fix for this or explained why it is happening. Even on their own website they give you reference to the error, but no way to actually fix it. Somewhat frustrating for something I pay $600/yr for! But THANK YOU THANK YOU for this help. Deleting that "Recommended" folder is the only thing that worked for me as well

[nicholasf65723283]

Has anyone been able to figure out what to do if the recommended folder isn't showing? I understand you have to delete it however when I open the profiles folder it's empty.

Thanks

[djcege]

I have this same problem. The only thing in my ColorSync folder is a Profiles folder with a "Color LCD Calibrated.icc" file in it.

[nicholasf65723283]

djcege, I called Adobe support and they figured it out for me. Recommend doing the same if you haven't gotten it yet.

[matts58364194]

I'm on a MacBook Pro using Mojave 10.14.2. I got this same error for Photoshop, Illustrator and Indesign, which were all apps I already had Creative Suite versions of. I couldn't update those or install Creative Cloud versions. So I selected the original CS folders under Applications > Command + I > scrolled down to the bottom right > clicked the padlock icon to "unlock" permissions. Retried the failed installations and install and updates worked perfectly after that.

[kamilturcia]

Deleting 'Recommended' folder worked for me as well. Thanks!

[kathrynp89369696]

Hello! I finally got it installed!

I first called adobe - (800) 433-8158. They routed me to screen.share.adobe.com and they took over my computer from there.

I realized I had not followed the above directions correctly in reference to deleting the "Recommended" folder in /Library/Colorsync/Profiles/Recommended. If anyone else is new to installation troubleshooting, here's a tip: make sure you're deleting the above folder from the system library, not the user library.

On a mac, click on Finder>Go>Go to Folder> and then type "/Library". From there, locate Colorsync>Profiles>Recommended and delete the entire "Recommended" folder. Then restart the computer. Do not skip this. It should then download!

Before, I had gone to Finder>Go> and then pressed "option" to make the "Library" appear, which was actually the user library. I could get as far as the "Profiles" folder, but this folder had nothing inside.

If you have this problem but are afraid of deleting random files from your computer, don't fret! They'll walk you through the above process. Good luck!