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I recently upgraded to Windows 10, and am having some issues managing my sync folder.
In the Creative Cloud app, I went into the preferences menu and, under the Files tab, chose to move the CC Synced files to a different drive so as not to clog up my solid state C drive. Now, It won't sync them. In the Files tab of the preferences menu, all I get is a blank white screen. In the Files tab of the Assets tab on the main screen, I get an error message: Unable to load Sync location.
When I was working in Windows 7, I was able to move the sync folder to the correct drive with no problem. Could this be a bug in the new operating system?
Thanks, everyone!
-Charlie
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Moving to File Hosting, Syncing, and Collaboration‌
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Hi Charlie,
Could you send us your log files so that we can investigate further?
Please install and run the log collection tool following the instructions on this page:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Please email the logs to syncforum-communication@adobe.com
Thank you,
Ben
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Hi Charlie,
I checked out your log files and can see you have the Creative Cloud Files folder located at F:\Creative Cloud Files. I take it this is a separate drive to the drive Windows 10 is installed on. this could be a case of permissions after upgrading to Windows 10. Could you check your file/folder permissions on F:\Creative Cloud Files?
Are you able to sync file to F:\Creative Cloud Files ok?
Thanks
Warner
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Ok, so when I try to change the permissions to allow full control either to Administrator or Users it says "Failed to enumerate object in the container. Access is denied." I get the same error when I try to take ownership of the folder, or the drive itself.
Hmm, maybe this is something I should get with a windows person on.
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Alrighty, so I got past that annoying error message. For anyone else having the same issue, I found a good walk through here: Failed To Enumerate Objects In The Container
However, that still has not fixed my issue. I just took ownership as my username. Now I'll try taking ownership as the Administrator.
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No luck. No matter what object gets ownership and permissions for that folder, I'm still getting the same problems in the CC app.
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Hi Charlie,
I'm sorry that you are still encountering problems. I've got some questions to help us trouble shoot further:
Warmest wishes,
Ashley