I have been having the same problem for two days. I've tried the uninstall/reinstall, uninstall/remove creatve cloud/reboot/ reinstall creative cloud/reinstall apps but PP, AE Media Encode and CA still will not load. Fisrt time I try they display the splashscreen, show items loading and then die. Works on my Macbook Pro but not my iMac. 2019 versions all work.
I installed but cannot open Premier Pro 2020, AE 2020, CA 2020, Encoder 2020. They all open the splash screen and start to load items then stop running. All the version from 2019 still work.
I tried many different approaches including uninstalled all of them, clearing the OOBE folder, reinstalling just one of them, renooting between many of the steps above.
Model Identifier: MacPro5,1 Processor Name: Quad-Core Intel Xeon Processor Speed: 2.26 GHz Number of Processors: 2 Total Number of Cores: 8 L2 Cache (per Core): 256 KB L3 Cache (per Processor): 8 MB Memory: 52 GB
Finally got apps to open but now I cannot get my AEP file into Media Encoder. File was produced in AE 2019 and I have tried both the '19 and '20 versions of AME. I get a Failed to connect to Dynamic Link Server on both. I'm on a hot deadline here and I am sweating bullets after spending the day having to shutdown or restart when CC locked up. Boot ROM Version: MP51.0089.B00
Sorry to hear about your difficulties. Can you provide more details around the issue such as:
What operating system are you using? (Catalina 10.15, Mojave 10.14, Win 10, etc.)
Does the slash screen appear?
What model of computer is the issue occurring on? (2017 iMac, MS Surface Pro 4,etc.)
Do the 2019 products launch on the system?
What troubleshooting have you tried already? (I know some have provided this already)
For initial troubleshooting I'd suggest trying these:
Recreate the preferences for the application
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) when launching the Adobe product. You should be prompted to delete the current settings. The new preferences files are created the next time you launch.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.
Create a new user account with admin rights, attempt launching the products in from the newly created user account
I installed but cannot open Premier Pro 2020, AE 2020, CA 2020, Encoder 2020. They all open the splash screen and start to load items then stop running. All the version from 2019 still work.
I tried many different approaches including uninstalled all of them, clearing the OOBE folder, reinstalling just one of them, renooting between many of the steps above.
Phew. Its not only me! To resolve this I've had to do a complete restore of the drive.
OS: Windows 10 1909
HP Z400
Splash screen appears
Older versions wouldn't load either (in this case Premiere Pro 2015 which we keep because the graphics card isn't supported in later versions)
Ran trouble shooter for Illustrator but if kept cycling through the checking. Got up to 6 checks before I quit the checking.
One element that was worrying - after I had completed all the 2020 installs, Creative Cloud app then asked to be updated. And stalled at about 56% and Creative Cloud no longer present. Tried a manual install but it wouldn't run.
My personal MacBook Pro (Catalina) had no problems that I have found yet.
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