Cant verify email when download adobe creative cloud. Stuck on verify your email screen

[beepb15784148]

I currently have no way to acess that email/account so there is no way for me to verify it, but there i also no log out button so idk

[KanikaS · Accepted solution]

Hi Beep,

As you mentioned that you are stuck on verifying your email, please see:

Stuck at verify email address on creative cloud on mac anyone help?

Hope this helps.

Feel free to get back to us for any other details.

Regards

Kanika

[anthonyb87987502]

i have the same problem but on  windows

[SteveGallo]

Below is the process for Windows 7, 8, 8.1, or 10. It is similar to that described for MACs

1) End all Adobe processes

    a) Run Task Manager as Administrator (Enter Task Manager in Search, right click Task Manager, click Run as Admin)

    b) Click Processes tab

    c) In the Name list, find each Adobe process

    d) Right click

    e) Select End Task on every Adobe process in the list, one at a time

2) From Windows Explorer / File Explorer go to C:\Users\user name\AppData\local\Adobe

3) Delete OOBE folder and AAM Updater folder

4) Start Creative Cloud and Login

This process worked for me. I hope this helps others.

[bee16]

how about mac?

[Railroad82]

Go to activity monitor and force quit all adobe apps, then go to your osx disk, OSX -> Users ->YourUserName -> Library(it is hidden by default, press CMD+Shift+.) -> Adobe, then delete the OOBE and AAMUpdater folders. Relaunch and should be good to go. Just worked for me. Hopes this helps.

[Test Screen Name]

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