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Continue to get PS CS6 Creative Cloud Trial Has Expired after installing from DVD

Explorer ,
Jan 15, 2013 Jan 15, 2013

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I downloaded the trial of Adobe Photoshop CS6 creative cloud. I then purchased the Photoshop CS6 DVD (non-subscription) and entered its serial number. Every couple of days when starting Photoshop, I get a dialog from Adobe Application Manager that my Creative Cloud trial has expired. I click "License this software" end enter my serial number and it works for a couple more days, then I get the trial expired dialog again. This is very annoying.

I chatted with Adobe Support about this, and they changed something on their server side, but whatever was changed did not fix the problem. Unless someone has a better idea, I would like to remove all vestiges of the trial, including the hidden files, and do a fresh install again from the DVD. Can anyone give me info on how to do that?

I am using a Mac on OS X 10.8 (Snow Leopard).

Thanks for the help!

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Explorer ,
Jan 15, 2013 Jan 15, 2013

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I just had a 2nd chat with Adobe Support who told me that this is a known bug in Photoshop CS6 update 13.0.3 and will be fixed in a future update.

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Adobe Employee ,
Jan 18, 2013 Jan 18, 2013

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Please see the 13.0.4 update which is now available at http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Macintosh.

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