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Creative Cloud file storage is trying to re-sync everything

Dec 08, 2015

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I have multiple project folders within my Creative Cloud Assets. Most projects are old and there hasn't been any changes to files in a while. Another designer here is working on files hosted in a new shared project folder. When I checked to see if the files synced ok so that I could begin working on them I noticed that the file sync said that 6000+ files were trying to sync. It looks like all my files are trying to sync for some reason. This is preventing the files I need to work on from being synced quickly. It says it will take 22 hours to complete the sync, but I'm worried something still won't be right tomorrow. I got on the web view of my assets and checked off a couple older project folders and clicked "Leave Folder", but it looks like it's still trying to sync them on my computer. Any idea why this is happening? How can i prevent Creative Cloud rom syncing those older folders/files that should already be synced? Thanks for any help.

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Creative Cloud file storage is trying to re-sync everything

Dec 08, 2015

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I have multiple project folders within my Creative Cloud Assets. Most projects are old and there hasn't been any changes to files in a while. Another designer here is working on files hosted in a new shared project folder. When I checked to see if the files synced ok so that I could begin working on them I noticed that the file sync said that 6000+ files were trying to sync. It looks like all my files are trying to sync for some reason. This is preventing the files I need to work on from being synced quickly. It says it will take 22 hours to complete the sync, but I'm worried something still won't be right tomorrow. I got on the web view of my assets and checked off a couple older project folders and clicked "Leave Folder", but it looks like it's still trying to sync them on my computer. Any idea why this is happening? How can i prevent Creative Cloud rom syncing those older folders/files that should already be synced? Thanks for any help.

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File sync

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202

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Dec 09, 2015

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I let everything sync overnight and came in this morning and it says "There was a problem syncing some files" and says it was because of a server error. I really have to get this figured out as I have to sync files I need to work on for a deadline.

Screen Shot 2015-12-09 at 8.00.18 AM.png

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Adobe Employee ,
Dec 09, 2015

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Hi Mike,

I've sent you an email offline so we can progress and figure out what's going on.

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