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DEADLINE SERVER NOT SYNCING!!!!!

Crazy Wisdom
New Here ,
Dec 17, 2013 Dec 17, 2013

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HELP... what is up with your CC servers... my syncing stops every 39 seconds. I am trying to work, I have a magazine deadline, and since type kit isn't syncing all the time I am getting embed errors on my pdf, and some of my text isn't showing up right.  I have signed in and out of CC.  I have uninstalled and re-installed CC.  I have rebooted my computer and my modem.... now the only option I have is hair pulling!!!!!

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File sync

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derekajack Adobe Employee
Adobe Employee ,
Dec 17, 2013 Dec 17, 2013

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Carol,

My apologies that your having a less than desireable experience.  The first thing for us to do is examine your log files.  What operating system are you on?

I've emailed you directly on your gmail also.

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Crazy Wisdom
New Here ,
Dec 17, 2013 Dec 17, 2013

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In Response To derekajack

running a imac with osx version 10.9

don't know what you want from log files...  looks like lots of adobe problems.

not sure what i'm look at/for

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derekajack Adobe Employee
Adobe Employee ,
Dec 17, 2013 Dec 17, 2013

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In Response To Crazy Wisdom

Hi Carol,

the coresync log file will potentially provide us with useful information as to why you're having these issues.    You can find the coresync log in the location below:

Log file Location -

Mac:

/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top).  Then in the pop up enter:

/users/username/Library/Application Support/Adobe/CoreSync/

Then select go, this will take you to the folder containing the .log files.  Please note, for username, enter the relevant username on Mac.

As I mentioned in my email to you, if you are having problems finding the log file, can set up a Connect session.

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Crazy Wisdom
New Here ,
Dec 17, 2013 Dec 17, 2013

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In Response To derekajack

here is some of it...

20131216-070408.096:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4218.JPG

20131216-070408.096:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4222.JPG

20131216-070408.096:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4224.JPG

20131216-070408.096:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4225.JPG

20131216-070408.096:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4228.JPG

20131216-070408.096:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4230.JPG

20131216-070408.096:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4231.JPG

20131216-070408.096:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4232.JPG

20131216-070408.096:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4233.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4235.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4239.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4243.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4244.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4246.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4247.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4248.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4249.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4250.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4257.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4258.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4261.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4262.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4267.JPG

20131216-070408.097:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4269.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4273.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4274.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4275.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4276.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4277.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4283.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4284.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4287.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4289.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4290.JPG

20131216-070408.098:  AdobeFS::UploadFile: Error uploading '/issue 56/Brian ODonnell/~brian odonnell~loollj.idlk' () err: Server says: Conflict (status code 409): {"code":"Name Conflict","message":"Location /api/assets/012492fc-4644-4e08-a9f5-551e2410cb2c"}

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4291.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4292.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4294.JPG

20131216-070408.098:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4296.JPG

20131216-070408.099:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4297.JPG

20131216-070408.099:  Sync State Merge: /issue 56/leaps faith/Sylvan Run/IMG_4299.JPG

20131216-070408.099:  Sync State Merge: /issue 56/leaps faith/Sylvan Run.zip

20131216-070408.099:  Sync State Merge: /issue 56/leaps faith/Sylvan Run.zip.crdownload

20131216-070408.099:  Sync State Merge: /issue 56/leaps faith/~leaps of faith 56~mwykrz.idl

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Crazy Wisdom
New Here ,
Dec 17, 2013 Dec 17, 2013

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In Response To derekajack

more...

20131216-070408.161:  Sync State Merge: /issue 56/~pages 4 thru 6~600my9.idlk

20131216-070408.161:  Sync State Merge: /one.psdx

20131216-070408.181:  Sync State Merge: /photos for identification.zip

20131216-070408.181:  Sync State Merge: /photos to be worked on/4634.psd

20131216-070408.188:  Error uploading /issue 56/Brian ODonnell/~brian odonnell~loollj.idlk: Server says: Conflict (status code 409): {"code":"Name Conflict","message":"Location /api/assets/012492fc-4644-4e08-a9f5-551e2410cb2c"}

20131216-070408.195:  Error uploading /issue 56/cover/~glossy cover 12-13~fjn-$8.idlk: Server says: Conflict (status code 409): {"code":"Name Conflict","message":"Location /api/assets/15770fff-c973-482f-84c8-cab86fcf7d4e"}

20131216-070408.200:  Copy New '/Users/carolkarr/Creative Cloud Files/issue 56/Brian ODonnell/~brian odonnell~loollj.idlk' -> 'accs://creative.adobe.com/issue 56/Brian ODonnell/~brian odonnell~loollj.idlk'

- ERROR: Copying file: Terminal Error uploading /issue 56/Brian ODonnell/~brian odonnell~loollj.idlk: Server says: Conflict (status code 409): {"code":"Name Conflict","message":"Location /api/assets/012492fc-4644-4e08-a9f5-551e2410cb2c"}

20131216-070408.200:  Finish UL: /issue 56/Brian ODonnell/~brian odonnell~loollj.idlk (New): Copying file: Terminal Error uploading /issue 56/Brian ODonnell/~brian odonnell~loollj.idlk: Server says: Conflict (status code 409): {"code":"Name Conflict","message":"Location /api/assets/012492fc-4644-4e08-a9f5-551e2410cb2c"}

20131216-070408.200:  ACCController::itemStateNotifierForPath: file at path: /issue 56/Brian ODonnell/~brian odonnell~loollj.idlk, state: 2

20131216-070408.201:  Copy New '/Users/carolkarr/Creative Cloud Files/issue 56/cover/~glossy cover 12-13~fjn-$8.idlk' -> 'accs://creative.adobe.com/issue 56/cover/~glossy cover 12-13~fjn-$8.idlk'

- ERROR: Copying file: Terminal Error uploading /issue 56/cover/~glossy cover 12-13~fjn-$8.idlk: Server says: Conflict (status code 409): {"code":"Name Conflict","message":"Location /api/assets/15770fff-c973-482f-84c8-cab86fcf7d4e"}

20131216-070408.201:  Finish UL: /issue 56/cover/~glossy cover 12-13~fjn-$8.idlk (New): Copying file: Terminal Error uploading /issue 56/cover/~glossy cover 12-13~fjn-$8.idlk: Server says: Conflict (status code 409): {"code":"Name Conflict","message":"Location /api/assets/15770fff-c973-482f-84c8-cab86fcf7d4e"}

20131216-070408.201:  ACCController::itemStateNotifierForPath: file at path: /issue 56/cover/~glossy cover 12-13~fjn-$8.idlk, state: 2

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derekajack Adobe Employee
Adobe Employee ,
Dec 17, 2013 Dec 17, 2013

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In Response To Crazy Wisdom

Carol,

thank you for taking the time to post the log details.  It looks like you're trying to sync InDesign files that are open.  I can see errors relating to .idlk files that are failing.  These are InDesign lock files which are created when you have an .indd file open.  You need to close these files when you have finished editing and the errors should go away.  Please see this knowledge base article for more info - https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#id_59860

Let me know if this resolves the issue.

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Crazy Wisdom
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Dec 17, 2013 Dec 17, 2013

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In Response To derekajack

i will check that out, but i need my idesign book open to create pdf and the type kit quits syncing causing problems!

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