Documents not syncing to the Cloud

[shan_rehman1]

when I add new documents inside the Creative Cloud Files folder, the sync arrow on the app keep spinning but nothing is syncing to the Cloud. please help

Thanks

[Pattie-F]

I am moving the discussion to File Hosting, Syncing, and Collaboration forum for assistance.

Please refer to :

Creative Cloud Help | Browse, sync, and manage assets

Error: "Unable to sync files"

Creative Cloud File Sync | Known issues

[Ashley_Wagstaffe]

Hi Shan,

Apologies for the tardiness of this reply.  We are going to need some more information to help you get working again.  I've sent you a private message through the forum software - you will have to be logged in to view this.

Warmest wishes,

Ashley