Error 1935 during installation of Adobe XI Pro 11.0.07.

[TawnyaG]

Setup rolled back and failed. Running windows 8.1 on Lenovo laptop. Please advise.

[Ned Murphy]

Error 1935 : Acrobat Help / Error 1935 | Install | Acrobat, Reader | Windows:

http://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html

[TawnyaG]

Thanks for the suggestion. Unfortunately it didn't work. Here is the full error message... perhaps it will make a difference:

     Error 1935. An error occurred during the installation of assembly component {9BAE13A2-E7AF-D6C3-A01F-C8B3B9A1E18E}. HRESULT: 0x80070422.

[pwillener]

What is your Windows version?

Can you check the following: Control Panel | Administrative Tools | Services - is the Windows Module Installer set to Manual?  (This is how it should be.)

[TawnyaG]

Thanks for your question Pat.  After spending 6 or 8 hours searching for solutions, making adjustments, restarting the computer, attempting the installation, and repeating the cycle over and over, I finally was able to get the software to install successfully. Somewhere along the line I do remember setting the Windows Module Installer to Manual (it seems to me it was disabled). I'm not sure if the last thing I did was responsible for correcting the issue or if it was a combination. However, I am posting what I did just prior to the successful installation because it may help someone else avoid several hours of frustration. 

1. Clear the transaction log:
   1. Open command prompt in Administrator mode
   2. Type the following:  fsutil resource setautoreset true c:\ [enter]
   3. Restart the system
2. Repair the Microsoft windows Installer
   1. Open command prompt in Administrator mode
   2. Type the following: sfc /SCANNOW [enter]
   3. When the system scan completes, type msiexec /unreg [enter]
   4. Type msiexec /regserver [enter]
3. Reinstall Acrobat

After the above steps, the Acrobat installation ran through to completion.

[mcradm]

Thanks!  These steps were all that I needed to resolve the issue.

TawnyaG  wrote

Clear the transaction log:

1. Open command prompt in Administrator mode
2. Type the following:  fsutil resource setautoreset true c:\ [enter]
3. Restart the system

1. Repair the Microsoft windows Installer
   1. Open command prompt in Administrator mode
   2. Type the following: sfc /SCANNOW [enter]
   3. When the system scan completes, type msiexec /unreg [enter]
   4. Type msiexec /regserver [enter]
2. Reinstall Acrobat

After the above steps, the Acrobat installation ran through to completion.