Help Downloading CS5

[mariag96668933]

I have had CS5 for years.  I want to install it on a new computer and I cannot find the disc but I have the serial number.  How can I do this?  I cannot find anywhere to download it.  Can anyone help me out?

[John T Smith]

Since you bought on disc, there is no way for you to download the program

For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

[mariag96668933]

This is ridiculous.  Customer service with Adobe is horrible. 

[John T Smith]

Sorry, but I am a user just like you... I don't make Adobe policy, I only report what I know