I can't collaborate with creative cloud from my desktop since the 2015 version

[joëlc15285581]

Hello,

Since Creative Cloud 2015, I can't collaborate with creative cloud from my desktop any more.

When I use the right click, I don't have the creative cloud option I had before the 2015 version :

https://helpx.adobe.com/creative-cloud/help/collaboration/_jcr_content/main-pars/multi_column/col-50...‌

I neither don't have green icons.

I stille can share files with my browser : https://helpx.adobe.com/creative-cloud/help/collaboration/_jcr_content/main-pars/multi_column/col-50...

How can I fixe it ?

Thank you

[Sheena Kaul]

Moving to File Hosting, Syncing, and Collaboration‌

[Sheena Kaul]

Hi Joel,

Please refer: Creative Cloud Help | Collaborate on folders and libraries

Regards,

Sheena

[joëlc15285581]

Hi, I have already check your link but I didn't find the way to solve my problem.

[Ben_Mordue]

Please try these steps:

1. Open a command prompt. (From Start menu, run 'cmd').

2. Enter these two lines at the command prompt (copy and paste to make sure they are right):

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSyncExtension

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSync

Please let me know whether this resolves your problem.

Ben

[joëlc15285581]

I still don't have the creative cloud collaboration option with my right click.

Gyazo - 190b63e5fed1e586d7264e9f31652f2d.png

[Ben_Mordue · Accepted solution]

Joël,

Very sorry, my instructions missed an important point: please make sure you open an Administrator command prompt. I've updated the steps with the change in bold:

1. Open a command prompt. (From Start menu, search for 'cmd', then right-click and choose 'Run as administrator').

2. Enter these two lines at the command prompt (copy and paste to make sure they are right):

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSyncExtension

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSync

Does that help?

Kind regards,

Ben

[joëlc15285581]

Ben Mordue, you are a genius !

Thank you so much