Ok, so going from Photoshop CS4 extended to CS6 extended, during the installation after choosing both CS632 bit and 64 bit, I get an error saying "The product you are trying to install is not an Adobe Genuine Software and appears to be counterfiet. But I have my retail packaging for CS4 and bought the upgrade strait from Adobe. Please help. I'm in the weekend time and the phone support is not open. Thank you.
Go to creative.adobe.com and sign in. Click the Apps link at the top of the page. Finally, initiate a product download by clicking the Download link beneath any of the apps listed. AAM downloads, so that you can install the necessary update.
But there isn't a download link. That interface is very confusing. I did install the AAM 6 and it failed again.
Well, following the orginal reply, I used the new AAM and after the third try, the demo installed, I used the serial from Adobe purchase and registered it, so as far as I know, it all worked. That only took 5 hours lol.
Glad to hear it install successfully. In general the workflow of installing through AAM though is designed for our subscription users. If you have a serial number then you may want to consider downloading the trial directly for any future software installations.
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