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Ok, so going from Photoshop CS4 extended to CS6 extended, during the installation after choosing both CS632 bit and 64 bit, I get an error saying "The product you are trying to install is not an Adobe Genuine Software and appears to be counterfiet. But I have my retail packaging for CS4 and bought the upgrade strait from Adobe. Please help. I'm in the weekend time and the phone support is not open. Thank you.
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I tried this
Go to creative.adobe.com and sign in. Click the Apps link at the top of the page. Finally, initiate a product download by clicking the Download link beneath any of the apps listed. AAM downloads, so that you can install the necessary update.
But there isn't a download link. That interface is very confusing. I did install the AAM 6 and it failed again.
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Do you receive an error message if you try to download the trial from http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop?
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Well, following the orginal reply, I used the new AAM and after the third try, the demo installed, I used the serial from Adobe purchase and registered it, so as far as I know, it all worked. That only took 5 hours lol.
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Glad to hear it install successfully. In general the workflow of installing through AAM though is designed for our subscription users. If you have a serial number then you may want to consider downloading the trial directly for any future software installations.