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My account is not working, says I need to purchase again

Apr 04, 2020

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i just got the adobe new user and i had a subscription to lightroom trough my apple id. 

 now, when im trying to get connected on the lightroom it says i need to purchase again.

when im trying to click "already purchased" im getting an error.

any help guys? thx

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Account management, New user

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My account is not working, says I need to purchase again

Apr 04, 2020

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i just got the adobe new user and i had a subscription to lightroom trough my apple id. 

 now, when im trying to get connected on the lightroom it says i need to purchase again.

when im trying to click "already purchased" im getting an error.

any help guys? thx

Topics

Account management, New user

Views

67

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 04, 2020

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We are volunteers and users, just like you. We cannot help with account and/or payment problems/questions — only Adobe Customer Service can do that.

 

All we can do is to give you the correct information.

 

Contact Adobe Customer Care: https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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Adobe Community Professional ,
Apr 04, 2020

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Hi

Try the steps here for when Creative Cloud reverts to trial mode. Let us know which one works!

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

~ Jane

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Most Valuable Participant ,
Apr 04, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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