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I got a new laptop.I first uninstalled the Adobe software on the old laptop and then I installed the software (CS6 Design and Web Premium) on the new laptop. When it was time to enter the serial number it said the S/N was invalid. I tried like five times. Is there something I can try next.
Thank you!
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Hi,
You could check this link to fix issue.
Error "The serial number is not valid for this product" | Creative Suite
Regards
Akshey Malhotra
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Hi Akshey, John and Rajashree,
I checked the link Akshey and it doesn't apply.
The first time I installed the software on my previous computer it worked properly with the same Serial number. Why this time on my new computer it's not working.
I asked for a new serial number...and they sent me the exact same number. I really don't know what to do right now.
Any idea?
Regards,
Michèle
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Did you DE-activate before uninstalling?
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Unfortunately there is no serial number registered to this Adobe ID, if the above solution does not work, please do let know the serial number by personal message. I can check the validity of the serial number.
Regards
Rajashree
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Is the new laptop the same operating system as the old one? E.g. if the old one was Windows OS, is the new one Windows OS as well?
If Yes, what happens if you reinstall the software on the old laptop?
If No, for example you've moved from a Windows to a Macintosh computer, then you'll need to get your license changed over.
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Also another thing just crossed my mind: