I got a new laptop.I first uninstalled the Adobe software on the old laptop and then I installed the software (CS6 Design and Web Premium) on the new laptop. When it was time to enter the serial number it said the S/N was invalid. I tried like five times. Is there something I can try next.
The first time I installed the software on my previous computer it worked properly with the same Serial number. Why this time on my new computer it's not working.
I asked for a new serial number...and they sent me the exact same number. I really don't know what to do right now.
Unfortunately there is no serial number registered to this Adobe ID, if the above solution does not work, please do let know the serial number by personal message. I can check the validity of the serial number.
Is the new laptop the same operating system as the old one? E.g. if the old one was Windows OS, is the new one Windows OS as well?
If Yes, what happens if you reinstall the software on the old laptop?
Does it automatically recognise your serial number? (that would point to it not being deactivated or removed from the old system when it was previously uninstalled?)
If it works on the old laptop, than first choose Help > Deactivate and choose Deactivate Permanently option, this should now make it possible (hopefully) See also: Activate and deactivate Adobe products‌
Once you've gone through this process, install and serialise on your new computer. (If you've already installed and are running in Trial mode, relaunch the software and then enter the serial number).
If No, for example you've moved from a Windows to a Macintosh computer, then you'll need to get your license changed over.
You'll need to register your current license first, and it must be a license you purchased (not a license that was originally purchased by someone else, that has been transferred). For detailed information and step-by-step instructions see: Exchange a product for a different language or platform version
Are you installing the software from the exact same media (e.g. original Adobe installer DVDs, or downloaded installers that came with the purchase of the license)?
And is your license a regular (retail) or student/teacher (education) license or other? Adobe support should be able to tell you from your license registration and serial number what type of license it is, and also -- if you need to download the appropriate installer – where to download the installer, in case you might no longer have the original installers.
Generally you'd use this link to download the installers again: Download Creative Suite 6 applications‌? Note that there are different installer language versions and I believe serial numbers are linked to installer language.
6
Replies
AdChoices