Item was bought as a sealed complete package from a private buyer on gumtree. Item arrived sealed (shrink packed) looks like the genuine article. Opened package found smaller box inside with Adobe CD and serial number on that box. When software was run on laptop, came to enter serial number; entered serial number on inner box. Adobe would not accept it, saying it was invalid. Could this be a counterfiet.
Quite possibly please contact our support team to verify your serial number is valid. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issues you have described.
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