My university has sent me an email that due to the COVID-19 we can install and use the Adobe Creative Cloud for free. However, I logged in with my Student ID and install the Adobe Acrobat PRO DC and it puts me on trial. I have 4 days left of my trial and the trial message doesn't seem to go away. I try to sign out and sign in back but the message is still there. I saw that other students have the same problem but most of them have already solved it. I can not find the solution for myself so if somebody can help I will be very thankful!!
Quote: I saw that other students have the same problem but most of them have already solved it.
How did the other students solve that?
There must be some instructions in your e-mail how you can validate your install...The support of your University should be qualified to help you further.
ABAMBO | Hard- and Software Engineer | Photographer
I contacted one of my tutors but I have been told to ask the Community Support so I did.
I saw that the issue solved itself in most students' cases but for some reason doesn't work for me. I have a personal Adobe ID account as well so I don't know if that might be the problem.
Diana, I am sorry but there are no active Creative Cloud memberships assigned to the e-mail address you used to post to this public discussion forum.
I do see that you have a Creative Cloud All Apps education plan that was canceled earlier this week. As suggested by Abambo, you will want to contact your education institution if you are supposed to receive a Creative Cloud membership through them.
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