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Renewal of CC 2018 all apps

New Here ,
Jun 01, 2018 Jun 01, 2018

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Renewal of CC 2018 all apps.

Hello,

My CC 2018 ALL apps membership is handled by my workplace. It expired on Sunday the 27th, and was renewed on Wednesday the 30th.  I am still waiting for CC to re-activate. It has been 5 days of downtime now.

I really need this for work projects. I tried contacting the 'chat bot', but it was quite painful (trust me, I kept the transcript here)

Is there someone here that can help me?

Thanks

David

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correct answers 1 Correct answer

Community Expert , Jun 01, 2018 Jun 01, 2018

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

...

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Community Expert ,
Jun 01, 2018 Jun 01, 2018

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check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Jun 01, 2018 Jun 01, 2018

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Thanks for your reply KGLAD.

I have tried 1A,B,C,D.

I have checked my Adobe account, and it is listed as Adobe Creative Clouds for Teams, contact Admin for changes. My admin was the one that confirmed my membership was extended on Wednesday the 30th.

I have signed in and out of the CC app. I also checked the host file and found no entries from Adobe.

Your last suggestion is going back to the adobe customer service route. I do not blame you, it seems like the next logical step. It's just, how do I say this nicely, I am not getting much help with that avenue.

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Community Expert ,
Jun 01, 2018 Jun 01, 2018

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there's nothing more that can be done via the forum.

your admin really should be the one troubleshooting this and they should be posting in the cc teams/enterprise forum.

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New Here ,
Jun 01, 2018 Jun 01, 2018

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Right. Thanks for your help.

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Community Expert ,
Jun 01, 2018 Jun 01, 2018

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you're welcome.

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