second license is on a returned company laptop - how to dei-nstall it?

Report · Apr 16, 2017

Hello ADOBE,

I had my second LIGHTROOM 6 installed on a company laptop.

Recently that was exchanged against a newer model and the old hard disc memory erased,

including the LIGHTROOM installation, hence no de-installation is possible.

How can I activate LIGHTROOM 6 again on the NEW laptop?

Can ADOBE come back to me to let me know which "installations" they know about

in order for me to select which of the two must be de-activated centrally at ADOBE, please?

thank you, Ullrich

Report · Apr 17, 2017

You will need to contact Customer Care using the Chat System and specifically ask for Activation Support.

This is a User to User forum.

Report · Apr 17, 2017

Regards,

Mohit

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