Highlighted

server error sync stopped

Jun 15, 2015

Copy link to clipboard

Copied

Ive tried reinstalling creative cloud but this hasn't fixed the problem. Any ideas ?

Topics

File sync

Views

279

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

server error sync stopped

Jun 15, 2015

Copy link to clipboard

Copied

Ive tried reinstalling creative cloud but this hasn't fixed the problem. Any ideas ?

Topics

File sync

Views

280

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 15, 2015

Copy link to clipboard

Copied

Can you post screenshot of error ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 15, 2015

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jun 23, 2015

Copy link to clipboard

Copied

We pushed an update on Sunday June 14th (V 2.1.1.110) that should fix the issue.  If not, please try deleting the db files following these steps:


1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 22, 2015

Copy link to clipboard

Copied

Hey Matt,

I'm having the same issue just now.  Where you able to find a solution for this? 

Cheers,

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jun 23, 2015

Copy link to clipboard

Copied

We pushed an update on Sunday June 14th (V 2.1.1.110) that should fix the issue.  If not, please try deleting the db files following these steps:


1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X

Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2015

Copy link to clipboard

Copied

I've been experiencing a similar error ("Some files failed to sync") for the past 3 months - this fixed it. Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...