server error sync stopped

[matthewm3727413]

Ive tried reinstalling creative cloud but this hasn't fixed the problem. Any ideas ?

[Govardhan.V]

Can you post screenshot of error ?

[matthewm3727413]

[derekajack]

We pushed an update on Sunday June 14th (V 2.1.1.110) that should fix the issue.  If not, please try deleting the db files following these steps:

1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

[kaljack22]

Hey Matt,

I'm having the same issue just now.  Where you able to find a solution for this? 

Cheers,

[derekajack]

We pushed an update on Sunday June 14th (V 2.1.1.110) that should fix the issue.  If not, please try deleting the db files following these steps:

1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X

Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

[Mesmer3001]

I've been experiencing a similar error ("Some files failed to sync") for the past 3 months - this fixed it. Thanks!