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The app is crashing

New Here ,
Nov 17, 2019 Nov 17, 2019

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At our CFO

he has  win10

The app is crashing  with error 1001

 

fault bucket 1548716756956377711,yype 1

event name:APPCRASH

Response: Not available

Cab id:0

Need help what to do ?

Thanks

Shanan

 

 

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Community Expert ,
Nov 17, 2019 Nov 17, 2019

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The first what do to is to explain more detailed your problem.

Which app you work with?

When the app is crashing?

What is the exact error message? If possible please post a screenshot.

 

In the meantime please take a look here if it's helped:

https://community.adobe.com/t5/get-started/creative-cloud-desktop-failed-to-update-error-code-1001/t...

https://community.adobe.com/t5/get-started/error-1001-creative-cloud-update/td-p/9357026

https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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New Here ,
Nov 17, 2019 Nov 17, 2019

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The application  is Adobe Acrobat XL Standart

It crashing as we run it
There is no notice on the desktop
There is no message on the desktop
The error file is taken from the computer logs

Thanks

Shanan

 
 

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LEGEND ,
Nov 17, 2019 Nov 17, 2019

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If this just started happening then What has Changed on that computer just before this started.

A Windows update?

Other software added?

A hardware change?

Any other problems with the system?

 

Could be many things causing this to happen. Main thing is simply a hardware problem, hard drive problem or faulty RAM. Could also be an overheating issue. When was the last time the computer case was cleaned of dust?

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