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Unable to sync files only on new files on my Mac

Sep 22, 2014

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Everytime i am saving a new file at work (Mac), i.e. a picture, in my CC Folder, i see the message "unable to sync file". Update or editing existing files works fine.

On my second computer in my home office (PC), everything is working correctly. I can get rid of the message by drag and drop the file manually in the web CC Browser Window, but that isnt very handy.

Is there anything i can do about this issue?

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File sync

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Unable to sync files only on new files on my Mac

Sep 22, 2014

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Everytime i am saving a new file at work (Mac), i.e. a picture, in my CC Folder, i see the message "unable to sync file". Update or editing existing files works fine.

On my second computer in my home office (PC), everything is working correctly. I can get rid of the message by drag and drop the file manually in the web CC Browser Window, but that isnt very handy.

Is there anything i can do about this issue?

Topics

File sync

Views

392

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Nov 26, 2014

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no one?

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Adobe Employee ,
Nov 27, 2014

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@demonhawk,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

IMPORTANT: Our email filter blocks .zip attachments, so please rename the zipped file to have some other file extension before sending.

(For example, if you want to send "CoreSync.zip", rename it to "CoreSync.ren" before attaching it to the email).

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks,

Ben

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Dec 01, 2014

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Mail is on its way!

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Adobe Employee ,
Dec 01, 2014

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This has now been resolved through email.

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