Update to Lightroom Classic

[ilanw91289438]

Greetings,

I'm currently running Lightroom CC 2015.12 and recently received an email from Adobe about the new October release to Lightroom Classic. However, clicking on Help shows that Updates... is grayed out.

In addition, clicking on Check for App Updates on the Creative Cloud desktop app does not help. It shows that it is up to date.

Please advise on how to get the new update.

Running a Windows machine.

Cheers,

Ilan

[cherishyn12122954]

Hi,

Please make sure that your machine meets Lightroom Classic CC system requirements for Creative Cloud to show the latest version of Lightroom.

Regards

Cherishy

[ilanw91289438]

Hi Cherishy,

Thanks for the lead. Yes, my machine meets the requirements for Lightroom Classic:

Intel Core i7-5930K CPU @3.50 GHz

32GB RAM

Windows 10 Pro 64-bit (version 1703), x64-based processor

Screen resolution 2560x1440

Graphic Card: Nvidia GeForce GTX 1060 6GB

I think that the update would fail if the machine was not suitable. For some reason, it's simply not showing that an update is available...

Regards,

Ilan

[Vimal_Varshney]

Hi ilanw91289438,

Could you please follow the steps as mentioned here Available updates not listed for Adobe Creative Cloud applications

If this still does not solve your problem please send the logs from your machine using the Log Collector Tool to vvarshne at adobe dot com

Thanks,

Vimal

[ilanw91289438]

Thanks Vimal,

Followed all steps apart from removing LR.

Log sent by email.

Much appreciated,

Ilan

[cherishyn12122954]

Hi Ilan,

Thank you for sharing logs. Although you reported that you are using the latest version of Windows, from logs it seems that you are on an older one. This is why the update of Lightroom has been filtered out for you.

Could you please try out the steps mentioned on this page​ to fix the issue. Also please type in "ver" in command prompt and share the resulting build version of your machine OS with us.

Thanks

Cherishy

[ilanw91289438]

Hi Cherishy,

Thanks for following up.

Running the ver command results in the following: Microsoft Windows  [Version 10.0.15063]

My Creative Cloud app displays Lightroom CC (2015), Photoshop CC (2017) and Camera Raw - all are showing as up to date - see below:

[ilanw91289438]

After following the steps to remove compatibility mode for Creative Cloud, the updated notifications appeared. However all updates failed to load giving the following error:

FATAL: Sanity check for installation failed. Current OS version 6.0.6000 doesn't satisfy OS requirements.

FATAL: Error occured in install product workflow with error code 190 error message

Please advise,,

Thanks,

Ilan

[cherishyn12122954]

Hi Ilan,

Please follow the same steps to remove compatibility mode setting for Setup.exe present at:

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\

Thanks for your patience.

Regards

Cherishy

[ilanw91289438]

Hi Cherishy,

This program compatibility property was already unticked.

Please Advise,

Thanks,

Ilan

[ilanw91289438]

Hi Cherishy,

Made contact with Adobe Chat support. Mohammad spent 90 minutes trying to resolve the issue. He deleted all Adobe files and kept getting the same error:

Exit Code: 190

FATAL: Sanity check for installation failed. Current OS version 6.0.6000 doesn't satisfy OS requirements.

FATAL: Error occured in install product workflow with error code 190 error message

Mohammad then collected the system  log and explained that he needs to escalate that to a higher tech support.
I spent more than three hours trying to restore LR and Photoshop...

Still cannot update using the CC application.

Please advise,

Ilan

[Bani Verma]

Moving to Creative Cloud Download & Install​