Why are my Creative Cloud Applications not working?

[abigailg07121989]

My Creative Cloud Applications (Indesign, Illustrator, Photoshop, etc) are not working. I open them and they either don't open or open and show the loading circle and show a "not responding" status. I've tried restarting. I've tried restarting and quitting the Creative Cloud app and re-opening it from the desktop icon. My Creative Cloud app itself is working. I require no updates though, for my computer or for any of the software...

Feeling helpless...

Please help...

Thanks!

Abby

[kglad]

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[abigailg07121989]

I just tried and I'm having the same issue. Any other suggestions?

[maloupeters]

Same problem here. I have a CC photography account and since the new CC update my apps are on trail base again. Nothing changed except for the CC update.

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[abigailg07121989 · Accepted solution]

I figured it out. I had a font that was duplicated and was causing the programs to quit. Once I deleted the duplicate font and did a safe reboot I was good. Thank you for the help!