環境に無いフォントダイアログのボタンが押せない

[kinokohed]

macOS 10.4.6です。

cc2020 24.0.1アップ後、システムでアクティブになっていないフォントを

使用しているファイルを開くときに出る、環境に無いフォントダイアログの

ボタン押せなくなる事があります(閉じる、フォントを検索共

ボタンにカーソルを乗せた時、反転はします)。

毎回ではなく、押せなくなる原因がわかりません。

同じ症状、原因がわかる方おられませんでしょうか。よろしくお願いします。

他の操作もまったく受付ないので、強制終了→再起動しかなく、

再起動後、復元機能をアクティブにしていると復元されるが、

また同じダイアログが出て操作できない。

cs6、cc2019でも発生していましたが、

cc2020 (24.0)ではまったく起こらなかったのです。

[Srishti Bali]

Hi there,

So sorry to hear about the trouble you are facing with Illustrator. If I get it correctly, Illustrator 24.0.1 is freezing when you click on any buttons on find fonts dialog box and ultimately you have to force close the application. 

A similar issue was happening with previous versions as well as except for version 24.0.0. After updating to 24.0.1, the issue reappeared again.

In this case, I would need a few more details like:

• Is the issue related to a specific document(s)/font(s)? If yes, could you please share the document(s)/font(s) name with us? You can upload it to the creative cloud and share the download link.
• What type (System fonts/ Adobe fonts) of font is this?
• Screenshots of the application where it gets stuck.

Regards,

Srishti

[kinokohed]

ファイルを共有することはできません。

フォントの種類に限らず起こります。

FontExplorer X Proのプラグインが原因かもしれません。

FontExplorer X Proのプラグインが更新されてから

今の所は症状が起きていません。

[Srishti Bali]

Could you please try removing the FontExplorer X Pro and see if that resolves the issue?

Thanks! 

[kinokohed]

FontExplorer X Pro のプラグイン関係ないようです。

その後、同じ症状が何度か起こりました。

[Srishti Bali]

Thanks for sharing the details. I would request if you can try following these steps and let us know how it goes:

1. Reset Preferences: -

• Close all Adobe applications. 
• Go to locations 
• ~/Library/Caches 
• ~/Library/Application Support/Adobe 
• ~/Library/Preferences 
• Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
• Launch Illustrator from the Creative Cloud. 

Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

2. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator.

3. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

4. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

Thanks!