illustrator cc2018 が起動しない（Win10）

[kimkatsu21827888]

2週間ほど前からWindows10で illustrator cc2018 が起動しなくなりました。

初期画面までは表示されるのですが、新規ファイル作成や既存ファイルを開くところでクラッシュし、クラッシュレポートのウィンドウが現れます。

（レポートは何度か送信しましたが何の連絡もありません）

アンインストール＆再インストール、環境設定ファイルの削除、フォントリストの削除は試しましたがダメでした。

対応策を教えてください。

[kimkatsu21827888]

自己レスです。

Photoshopでも同じ現象が出たので、いったんAdobe CCをアンインストール、関連ファイルを全て削除し、再インストールをしましたが直りませんでした。

その後、illustratorについては、CC2014までダウングレードしたら使えるようになりましたので報告しておきます。

[assause]

同じような人が多数いればアプリケーション側の問題だとは思いますけど、

この期間、同様の投稿がないことを考えると、環境固有ではないかと思います。

自分なら、ということですが、少なくとも下記はチェックします。

• 下記文書を参照してクリーンナップしているか
  Adobeに関連するフォルダを全て削除し再インストールする方法
• 別のユーザーアカウントではどうか（半角英数字の管理者アカウント）
• 常駐系、同時利用しているソフトとの競合が起きていないか

[kimkatsu21827888]

情報提供ありがとうございました。

↓については試してみましたが状況は変わりませんでした。

Adobeに関連するフォルダを全て削除し再インストールする方法

ユーザーアカウントは現在のものが半角英数字で、2年以上これで使っているのでこれが原因である可能性は少ないかと思い、まだ試しておりません。

常駐系のソフトは上記再インストールの際にmsconfigで切って起動チェックしています。

ある時期から急に使えなくなり、その前後で新たにインストールしたアプリケーションに覚えがないので、時期的にWindowsのUpdateが関係あるのかと推測していましたが、おっしゃる通り、他に同様の事例は出ていないようですね。

私には理解不能ですが、クラッシュレポートと一緒に吐き出されたログファイルを下記しておきます。イラレはCC2014にしてしまったので、Photoshopのものです。

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.6" build="20180808.r.398">

<time year="2018" month="10" day="15" hour="7" minute="49" second="47"/>

<user guid="2c632467-1360-486a-903a-3ffa45622893"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="17763" applicationlanguage="ja-jp" userlanguage="ja-JP" oslanguage="ja-JP" ram="8102" machine="Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFD5E3CA2E7">

<backtrace crashedThread="0">

<thread index="0">

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

[Omachi]

Photoshopで類似の事例がありますので、Windows 10 October 2018 Updateによるものかもしれません。

Windows 10 October 2018 Update後にAdobe CC Photoshopでファイルの新規作成ができなくなる

このアップデートは一部環境でデスクトップが消失するなどの問題で、

現在（15日）一般向けには公開が停止されています（Insiderユーザー向けには再開されたようですが）。

必ずしもすべての環境で発生するわけではないようなので、原因究明は難しいようです。

10日以内であれば以前のWindowsに戻すのが最良の方法だとは思うのですが、もう手遅れですかね。

でしたらマイクロソフトのアップデートを待たなければ安定した環境が望めないかもしれません。

[kimkatsu21827888]

情報提供ありがとうございました。

リンク確認しました。この可能性が高いように思います。

時間のある時にOSのロールバックができるか試してみます。