I'm facing a persistent issue when trying to update Adobe Illustrator (Beta). I keep receiving the error message "the system does not meet the minimum requirements," which prevents me from installing the latest versions.
This issue has occurred with both version 30.0.0 #72 and the more recent 30.0.0 #91.
My system specs are robust and, in theory, should be fully compatible:
CPU: Intel Xeon E5-2680 v4
RAM: 64 GB
GPU: NVIDIA GeForce GTX 1660 Super (with the latest Studio Drivers)
OS: Windows 11 Pro 22H2 (Fully updated)
After some research, I'm aware that one of Adobe's critical requirements is support for the AVX2 instruction set. I have checked and can confirm that my processor, the Xeon E5-2680 v4, natively supports AVX2.
My suspicion is that the Beta installer is failing to correctly detect AVX2 support on Xeon architecture processors, resulting in a "false negative" and blocking the update.
Troubleshooting steps I've already taken (without success):
Rebooted the Creative Cloud app, logged out/in, and ran it as an Administrator.
Used the official Adobe Cleaner Tool for a complete and clean removal of Illustrator.
Performed a clean installation of the latest NVIDIA Studio drivers.
Ran the sfc /scannow command to check Windows system file integrity.
I would like to know if this is a known incompatibility with Xeon processors. Is there a workaround available, or is the development team aware of this potential bug in the system checker?
Thanks in advance for any help or guidance.
Best regards,
AdChoices