Turntable feature missing in Illustrator Beta 29.9.14 (Mac, English UI)

[jay_kang2446]

Hello,

I’m currently using Adobe Illustrator 29.9.14 (Beta) on Mac with English UI.
Although this is the correct build where the Turntable feature should be available, I cannot see the Turntable button in the Control Bar or Properties panel, even when an object is selected.

Interestingly, when I install Illustrator Beta in Korean language UI on another computer, the Turntable feature appears as expected. So it seems to be an account/language flag issue.

Could you please confirm if Turntable is only enabled for certain regions or accounts, and if so, could you enable it for my account as well?

Thank you.

[Smriti Capoor]

Hello @jay_kang2446, thank you for reporting this. I'm checking on this and will get back.

[ColbyFulton]

It's not working in canada.

[aishwaryagadodia369]

@ColbyFulton can you please confirm you have selected a group object. Also can you please share a screen recording for the issue. 

Please try relaunching Illustrator beta build as well.

Thanks,

Aishwarya

[aishwaryagadodia369]

@jay_kang2446  Thanks for reporting this issue. Could you please help confirm a few details so we can investigate further:

1. Are both machines in the same region and logged in with the same account?

2.The beta is currently available to all accounts. If you haven’t already, could you try relaunching Illustrator on the machine where Turntable is not accessible and test again?

3.Can you share the machine configuration of the system where Turntable is not working?

4.If possible, please provide a short screen recording of the issue for better clarity.

Thanks,
Aishwarya

[Pedro382711029p7t]

Not showing up for me either

[derekwatson]

As @aishwaryagadodia369 said, you have to have a group selected or the Turntable option is not visible.

[ColbyFulton]

I figured it out - in my office's team Adobe account, the Turntable feature was not available. In my personal account, it was.

[Smriti Capoor]

Glad it worked for you now. Please let us know how you like it.

[ColbyFulton]

It is cool, but is there a way to rotate in less than 15° increments? It would also be cool to automatically export the frames as an animation, or to create layers so it can be imported into After Effects. But very cool technology so far!

[aishwaryagadodia369]

@ColbyFulton as of now - no there is no way to rotate in less than 15° increments. Glad that you are liking the feature. Have noted your feedback and suggestion. Thanks !

[Pedro382711029p7t]

Yeah, I figured that, but even with the group selected, the option doesn't show for me

[Smriti Capoor]

@aishwaryagadodia369 can we please check. 

[aishwaryagadodia369]

@Pedro382711029p7t could you please share the following :

1.Beta version 

2. In which country are you based?

3. Are you using a retail id or a teams id ?

4. Can you please start restarting your Illustrator beta build , and let me know if still it doesnt work for you .

[Smriti Capoor]

Hello @jay_kang2446 / @Pedro382711029p7t can you please confirm if it started to work for you?

[Smriti Capoor]

Hello @ColbyFulton would you be open to connecting on a 1-on-1 call to share your feedback with Turntable so far?