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Не приходит информация на почту после оплаты

New Here ,
Nov 01, 2021 Nov 01, 2021

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Добрый день!

Вчера, 31.10.2021 оплатила месяц использования иллюстратора, но ссылка на почту так и не пришла.

вопрос: когда придет информация на почту и как мне в дальнейшем установить приложение на мой компьютер. Причем, деньги списались сразу. Недумала, что возникнут такие проволочки... большая просьба связаться и прояснить ситуацию. Спасибо!

TOPICS
Feature request, How to, Performance

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Adobe Community Professional ,
Nov 01, 2021 Nov 01, 2021

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Nothing we can do here for you. You have to contact sales support via web chat, e-mail or Twitter. All people on the forum are volunteers and have no access to the sales stuff.

 

Mylenium

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi there,

 

Sorry to hear about your experience. I agree with Mylenium here. Adobe customer support team would be able to help you with your billing and account queries. Please click on the chat icon available at the bottom right corner of this page to begin the conversation with them.
In order to install the apps, you may follow the instructions here: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html
Hope it helps.

 

Regards,

Ashutosh

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