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업데이트 후 파일 로딩 문제

New Here ,
Nov 21, 2021 Nov 21, 2021

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파일이 로딩상태에서 안열립니다. 

한번 기존 일러스트레이터를 지우고 다시 깔았는데도

동일한데 해결방법이 있나요?

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Feature request

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Advocate ,
Nov 22, 2021 Nov 22, 2021

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Uninstall, run the cleaner tool, re-install.

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Adobe Employee ,
Nov 28, 2021 Nov 28, 2021

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Hi there,

 

Sorry to hear about the trouble. I would request you to share a few more details like:

  • OS and version of Illustrator
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. We'll take a look at it.
  • Where is this file saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Please share the screenshot of the loading screen.
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Also, you may try running the app in the Root/ Hidden Admin account (MacWindows) and let us know if you are able to open the file.

 

I'll be looking forward to your response.

 

Regards,

Anshul Saini

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