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일러스트레이터 설치 오류

New Here ,
Sep 13, 2022 Sep 13, 2022

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회사를 통해 Adobe 계정을 사용하고 있으며

계정 로그인 후 일러스트 설치파일을 다운로드 받으면

파일이 설치 완료되는 즉시 설치 프로그램이 삭제가 되거나,

삭제가 되지 않을 경우는 다운받은 프로그램을 클릭하면 '현재 pc에서는 이 앱을 실행할 수 없습니다' 라는 문구가 뜨며 설치가 되지 않습니다.

해결책 좀 알려주세요...

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Bug , How to

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correct answers 1 Correct answer

Adobe Employee , Sep 19, 2022 Sep 19, 2022

Hi @지영26105648e8bc,

 

We are sorry for the trouble. In addition to Larry's suggestion, would you mind trying installing using the app from the Creative Cloud Desktop app?

Also, please check that your system meets the minimum requirements to run Illustrator here.

 

Note: Windows devices running on ARM-based processors such as "Surface Pro X" are not supported as of yet by Illustrator.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

A

...

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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To what OS and version are you trying to install Illustrator?

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New Here ,
Sep 13, 2022 Sep 13, 2022

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My PC: Window 10(64bit)

And I installed as below link.


 

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Community Expert ,
Sep 14, 2022 Sep 14, 2022

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Is your version of Win10 up to date?

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New Here ,
Sep 14, 2022 Sep 14, 2022

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yes, Before I installed it, I updated Win10 version 

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New Here ,
Sep 14, 2022 Sep 14, 2022

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my window version: Win10 Pro, 21H2

Window version.PNG

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @지영26105648e8bc,

 

We are sorry for the trouble. In addition to Larry's suggestion, would you mind trying installing using the app from the Creative Cloud Desktop app?

Also, please check that your system meets the minimum requirements to run Illustrator here.

 

Note: Windows devices running on ARM-based processors such as "Surface Pro X" are not supported as of yet by Illustrator.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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