일러스트레이터 실행 후 새파일 만들기 및 열기 오류

New Here ,
Apr 27, 2022 Apr 27, 2022

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맥북에어 m1사용 유저입니다. 

일러스트레이터 최신버전 사용중입니다. 

하루전만해도 아무 문제 없이 사용했는데 오늘 갑자기 

불러오기, 새파일 만들기 실행시 무한로딩하며 '응답없음'이 되네요

프로그램을 지웠다가 깔아도 보았고 폰트폴더도 다 지우고 산돌구름도 꺼보고 ㅜㅜ

답답하네요

혹시 이런문제 해결하신 경우 있을까요?

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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Did you already try and delete the preferences?

Is a printer connected?

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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OOBE RESET MAC

  • Quit the Creative Cloud desktop app  (100% you must do this)
  • /Users/<user folder>/Library/Application Support/Adobe/OOBE
  • The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.
  • Restart the computer and launch the Creative Cloud desktop app again.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.
  • Restart the computer and launch the Creative Cloud desktop app again.

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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종규,
여기에서 더 많은 도움을 받을 수 있습니다.
https://community.adobe.com/t5/ko/ct-p/ko

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Adobe Employee ,
May 03, 2022 May 03, 2022

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Hi  @종규5E33,

 

We are sorry for the trouble. This issue has been reported by several users. Would you mind sharing a few more details along with the one asked above by Monika:

 

 

This information will help us investigate the issue further. We will be looking forward to your response.

 

Also, let us know if Mike's suggestion helps resolve the issue.

 

Thanks & Regards,

Anshul Saini

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