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3D & Materials window refuses to open 2019 16 MacBook Pro

Community Beginner ,
Jan 29, 2023 Jan 29, 2023

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Whenever I try to open the 3D & Materials window in illiustrator I am faced with the spinning beachball, which I have left for 20 mins or. more to see if it will load, it has had this behaviour since the update before the latest, I have tried uninstalling and reinstalling, even uninstalling beoifre an OS update and then reinstalling still no joy.  i ahve also tried installing previous versions but. these are also affected by this problem.  I'm not overly concerned as I 3D model in otherprohrams but it would be handy for running quick basic shapes out via illustrator to use in the substance apps.

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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Please tell us the specifictions of your mac. Especially the amount of RAM.

But also: please check Edit > Color settings. If it is set to "Emulate Illustrator 6", then please turn color management on and set it to something that makes sense for your place of the world (it's actually region specific - the region where you send your work to print).

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Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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Hi Monika,

It is a 2.6 Ghz 6 core  Intel Core i7

AMD radeon pro 5300M 4Gb

16Gb  12667 Mhz DDr4 RAM

Running MacOS Ventura 13.2

Tried your solution but sadly still no joy, Thanks for trying to help anyway.

 

Gareth.

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Adobe Employee ,
Jan 30, 2023 Jan 30, 2023

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Hello @osmosisg,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try resetting Illustrator's preferences manually by following these steps and check if that helps resolve the issue:


For macOS
• Close all Adobe applications.
• Go to the following locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old
• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

user-library.png

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

Looking forward to your response.

 

Thanks,

Anubhav

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